FAQS

WHAT IF I HAVE RECEIVED A FAULTY ITEM?

September 11, 2023
We are sorry if you received a defective item. Please contact our Customer Service with the order number, the name...

WHAT IF I CAN'T LOG IN TO MY ACCOUNT?

September 11, 2023
You can contact us Monday to Friday from 10am to 6pm:by e-mail to stephanie@omy-usa.com .

IS IT POSSIBLE TO MODIFY MY ORDER?

September 11, 2023
No, once your order has been approved it cannot be changed.

I NEED HELP TO MAKE MY FIRST ORDER, HOW CAN I DO IT?

September 11, 2023
You can contact us Monday to Friday from 10am to 6pm by e-mail at stephanie@omy-usa.com . We'll be delighted to...

HOW DO I GET MY CUSTOMS INVOICE?

September 11, 2023
If you need an invoice for your customs office, contact our Customer Service at stephanie@omy-usa.com .

HOW CAN I CONTACT OMY CUSTOMER SERVICE?

September 11, 2023
You can contact us Monday to Friday from 10am to 6pm:by e-mail to stephanie@omy-usa.com .